Whirlpool, KitchenAid and JennAir electric radiant heat cooktops recalled due to potential fire hazardConsumer ProductsAug 28th, 2019 @ 12:00 AM
Basic Details
Summary
Issue
The cooktop surface elements may potentially energize without any consumer interaction, posing a fire hazard to consumers.
Product
Whirlpool, KitchenAid and JennAir Electric Radiant Heat Cooktops.
What to do
Consumers should immediately contact Whirlpool to arrange for a product remedy, including a free replacement.
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Products
| Common name | Place of origin | Number sold | Product description | Companies | Hazard identified | Time period sold |
|---|---|---|---|---|---|---|
| Whirlpool, KitchenAid, and JennAir Electric Radiant Heat Cooktops | Manufactured in the USA. | Approximately 2,838 units of the affected products were sold in Canada and approximately 20,311 were sold in the United States. | This recall involves certain models of 24", 30" and 36" electric radiant heat cooktops with touch controls and ceramic glass cooktop surfaces that are sold under the Whirlpool, KitchenAid, and JennAir brands. The affected products can be identified by the combination of the product model number and the serial number range. These numbers are located on the underside of the unit. |
| The electric radiant heat cooktops may become energized without consumer interaction, posing a fire hazard. | The affected products were sold from March 2017 to August 2019. |
Introduction
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), PROFECO and Whirlpool Corporation.
What you should do
For more information, consumers may contact Whirlpool at 1-888-900-7897 on Monday to Friday from 8:00am to 8:00pm EST. Consumers may also visit the company's recall website where they can check if their product is affected and receive additional information.
Consumers may view the release by the US CPSC on the Commission's website.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
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