Removable Foam Facial Interfaces for the Oculus Quest 2 Virtual Reality headset recalled due to Skin Irritation HazardConsumer ProductsJul 27th, 2021 @ 12:00 AM
Basic Details
Summary
Issue
The foam facial interfaces may cause skin irritation on the faces of certain consumers.
Product
All removable foam facial interfaces for the Oculus Quest 2 Virtual Reality headset.
What to do
Consumers who experience a skin irritation or reaction should immediately stop using the affected product, and all consumers should contact Facebook Technologies at https://www.oculus.com/quest-2/removable-facial-interface-alert to receive a free silicone cover.
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Products
| Place of origin | Product description | Number sold | Companies | Hazard identified | Common name | Time period sold |
|---|---|---|---|---|---|---|
| Manufactured in China | This recall involves the black removable foam facial interfaces attached to the Oculus Quest 2 Virtual Reality headset sold either as part of the Oculus headset, individually, or a 2-pack. | The company reported that approximately 172,592 units of the affected product were sold in Canada and approximately 4,000,000 units were sold in the United States. |
| The foam facial interface may cause skin irritation to the consumer that includes rashes, swelling, burning, itching, hives, and bumps. | All removable foam facial interfaces sold with the Oculus Quest 2 Virtual Reality headset, Quest 2 Standard Facial Interface or Quest 2 Fit Pack as described below. | The affected products were sold from October 2020 to July 2021. |
Introduction
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), and Facebook Technologies, LLC.
What you should do
For more information, consumers can contact Facebook Technologies online at https://www.oculus.com/quest-2/removable-facial-interface-alert or by telephone toll-free at 1-877-960-0889 24 hours per day, seven days per week.
Consumers may view the release by the US CPSC on the Commission's website (US CPSC to provide link).
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
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