Removable Foam Facial Interfaces for the Oculus Quest 2 Virtual Reality headset recalled due to Skin Irritation Hazard | Recall Monitor

Removable Foam Facial Interfaces for the Oculus Quest 2 Virtual Reality headset recalled due to Skin Irritation Hazard
Consumer Products
Jul 27th, 2021 @ 12:00 AM

Basic Details

Category: Electronics
Issue: Product Safety
Audience: General Public
Department: Health Canada
Alert type: Consumer Product Recall

Summary

Issue

The foam facial interfaces may cause skin irritation on the faces of certain consumers.

Product

All removable foam facial interfaces for the Oculus Quest 2 Virtual Reality headset.

What to do

Consumers who experience a skin irritation or reaction should immediately stop using the affected product, and all consumers should contact Facebook Technologies at https://www.oculus.com/quest-2/removable-facial-interface-alert to receive a free silicone cover.

Images
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Quest 2 Standard Facial Interface as sold separately and with the Oculus Quest 2 HeadsetQuest 2 Fit Pack

Products

Place of originProduct descriptionNumber soldCompaniesHazard identifiedCommon nameTime period sold
Manufactured in ChinaThis recall involves the black removable foam facial interfaces attached to the Oculus Quest 2 Virtual Reality headset sold either as part of the Oculus headset, individually, or a 2-pack.The company reported that approximately 172,592 units of the affected product were sold in Canada and approximately 4,000,000 units were sold in the United States.
Distributor
Facebook Technologies, LLC
1 Hacker Way
Menlo Park
94025
California
UNITED STATES
The foam facial interface may cause skin irritation to the consumer that includes rashes, swelling, burning, itching, hives, and bumps.All removable foam facial interfaces sold with the Oculus Quest 2 Virtual Reality headset, Quest 2 Standard Facial Interface or Quest 2 Fit Pack as described below.The affected products were sold from October 2020 to July 2021.

Introduction

Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC), and Facebook Technologies, LLC.

What you should do

Consumers who experience a skin irritation or reaction should immediately stop using the affected product, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly as well.

For more information, consumers can contact Facebook Technologies online at https://www.oculus.com/quest-2/removable-facial-interface-alert or by telephone toll-free at 1-877-960-0889 24 hours per day, seven days per week.

Consumers may view the release by the US CPSC on the Commission's website (US CPSC to provide link).

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

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