Recall MonitorHealth Products
Patient Information Center IX
· Published by Health Canada · Official notice
Details
Alert type: Health product recall
Category: Health products - Medical devices - General hospital and personal use
Product: Patient Information Center IX
Issue: Medical devices - Device compatibility
What to do: Contact the manufacturer if you require additional information.
Audience: General public, Healthcare, Industry
Recall class: Type II
Products
| Lot or serial number | Model or catalogue number | Affected products |
|---|---|---|
| 637V-7BG9-W | 4.5 | Patient Information Center IX |
| 332M-47P7-Y | 4.5 | Patient Information Center IX |
| 6U1T-75JN-Y | 4.5 | Patient Information Center IX |
| 0021-1DNN-P | 4.5 | Patient Information Center IX |
Issue
Philips has become aware of a potential safety issue concerning PIC IX 4.5.0 default mobile event notification filters change. In November 2025, it was identified internally and investigated in STICR 1351302 that the recent PIC IX 4.5.0 SW patch (released 28 Oct2025 - reference EC 2917-2024-10-28782) modifies mobile event notification filter settings without providing any indication to the user when upgrading the system.