Various All-in-One disposable cannabis vape pens recalled due to mechanical issueConsumer ProductsJan 22nd, 2021 @ 12:00 AM
Basic Details
Summary
Issue
The battery of the vape pen can stay activated which can potentially melt the plastic shell of the pen.
Product
Various HEXO All-in-One Disposable Vape Pens.
What to do
Consumers should immediately stop using the recalled products and return them to the point of sale for a full refund.
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Products
| Place of origin | Companies | Product description | Number sold | Hazard identified | Common name | Time period sold |
|---|---|---|---|---|---|---|
| Device manufactured in China |
| This recall includes the following HEXO branded Disposable Vape Pens: | The company reported that approximately 100,132 units were sold in Canada. | The recalled products contain a mechanical defect whereby the auto turn-off mechanism can fail. This results in continuous battery engagement, generating excessive heat in the device which in turn can cause the plastic shell of the pen to melt. | 3 types of HEXO All-in-One Disposable Vape Pens prefilled with cannabis | The affected products were sold from May 2020 to January 2021. |
What you should do
For more information consumers may contact HEXO's Customer Experience Team at 1-844-406-1852 or by email.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
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